Communicating with Personal Power, Poise, and Presence

Global Protocol Academy

Global Protocol AcademySubject Matter Expert (SME) Training Dates for 2016: Become a subject matter expert without spending endless hours searching for content. It’s all done for you in an easy to follow format! Our training will take you from developing a strong professional presence with commanding interaction skills to handling meal meetings and event planning with finesse. Plus, the modules can easily be incorporated into existing training more

Fresh Start Women’s Foundation

Fresh Start Women’s Foundation At some point in our lives we all need a “new beginning or fresh start.” However, those facing life’s biggest challenges probably need that fresh start the most. We are blessed with . . . organizations such as Fresh Start Women’s Foundation. Their founders saw a need and filled it, and the community . . . more

Developing Social Intelligence Through Cross-Cultural Mentoring

Developing Social Intelligence Through Cross-Cultural MentoringThe influx of people from different cultures into a company is a workplace concern around the world. For reasons of personal comfort, individuals tend to segregate themselves from people who speak a different language or are just different. Hence you have several pockets of cultural groups working but rarely socializing with each other because . . more

The Art of Professional Connections

The Art of Professional ConnectionsGloria Petersen's four-book series is focused on business communication strategies and skills. It is intended for readers pursuing business careers where making and sustaining connections is vital and for readers who are looking for strategies to optimize their effectiveness when presenting themselves at business and social functions. This entire series utilizes the expertise of corporate executives and industry experts to ensure that readers get the more

Customized Seminars

Customized SeminarsHas an unintentional gaffe interfered with a business opportunity? It happens to everyone. Knowing how to navigate potential minefields is your best professional edge and is a sought after quality in leaders. Learn the soft-skill qualities that will transform you more

About the Founder

About the Founder Gloria Petersen is the founder and president of Global Protocol, Inc. Since 1985, thousands of participants have learned to project personal power, poise, and presence to improve their business communication and leadership skills. With her guidance, individuals build self-confidence and promote a dynamic business culture based on teamwork, relationships, and more

Global Protocol® is a business etiquette, international protocol and
professional presence training firm. 

April to September
Presentations and Training


IAAPSaturday, April 23, 2016
IAAP Arizona/New Mexico Branch Event
(Association of Administrative Professionals)
How to Gain the Professional Edge and
Project the POWER of YOU

11:00 to 12:00 | Lunch | 1:00 to 2:00 (registration required)
Desert Willow Conference Center
4340 East Cotton Center Blvd., Phoenix, AZ
Details: Event schedule (PDF)

Gloria, you exceeded my expectations. I thought the presentation to be relevant, and the dynamics excellent. Very engaging exercises; getting everyone’s participation. It was memorable, thank you. —Marina Higdon, IAAP AZ-NM Branch Advisor



fdoc-logo-phoenix-c029_blueSaturday, May 7, 2016
PMI  (Project Managers Institute)
Career Development Workshop:
How to Make Yourself Known!
9:00 to 11:00 am.
University of Phoenix, Tempe
Details: PMI/Phoenix Chapter

Gloria,  I heard you speak today at the PMI event. You were very inspiring, thanks so much for the information. I would like to attend other events where you are speaking. This was a great morning session!
Maureen Sharp


FreshStartFriday, May 20, 2016
Fresh Start Women’s Foundation “Leadership Series”
The Art of  Professional Connections  (FS clients only)
10:30 a.m. to 1:00 p.m.
1139 East McDowell Road
Details: Fresh Start

Wow! Excellent presentation! Your career journey was fantastic to hear and thanks so much for blazing the way for the following generations of women who want to follow their dreams! I took three pages of notes!! Thanks for sharing your time and knowledge!  (Fresh Start Participant)

I attended your workshop, The Art of Professional Connections, at Fresh Start on Friday.  I really enjoyed this workshop and learned a lot.  You definitely have a gift for public speaking and presentations! (Fresh Start Participant)


GlobalChamberMonday, June 20, 2016
Global Chamber Event PHX Lunch N Learn:  Global Training
Train to Attain Expert Status as a
Professional Presence, Business/Cultural Etiquette and
International Protocol Facilitator

11:30 to 1:00 (registration required)
1475 North Scottsdale Road, Scottsdale
Details: Global Chamber



Wednesday, July 6, 2015
Career Connectors
Is Your Image a Deal Breaker or a Door Opener?
9:15 a.m. to 10:00 a.m. (open event)
North Phoenix Baptist Church
5757 North Central Avenue, Building B, Phoenix, AZ
Details: Career Connectors

Etiquette - Copy (3)May | June | July* | August | September
Global Protocol Academy (SME) Subject Matter Expert Licensed training
Train to Attain Expert Status as a
Professional Presence,
Business Etiquette and Protocol Expert
The Art of Professional Connections “SME Module Training Series”
This offering allows you to specialize in one area or attend the entire series.
Radisson Hotel, Glendale, AZ
Details: Global Protocol Academy

SME Module 1: Seven Steps to Impressive Greetings and Confident Interactions

Meredith&Veronica - Copy
This training is not just about principles; nor is it just about rules
. The training takes a principles with rules approach combined with a “town hall” attitude. —Meredith Shake-Burrows and Veronica Shake

 June 26 to 28/29
SME Module 2: Success Strategies for Networking in Person and Online

*July 11 to 15  (Five day program covering the entire series)
SME Modules 1, 2, 3, 4: The Art of Professional Connections (a four-part professional presence, business etiquette and international protocol series)

August 7 to 9/10
SME Module 3: Dining Strategies for Building and Sustaining Business Relationships

September 11 to 13/14
SME Module 4: Event Strategies for Successful Business Entertaining

IMPACTFriday, September 30, 2016
Impact for Enterprising Women
Business Etiquette and Protocol for Today’s Professional

11:30 a.m. to 1:00 p.m.
Location and Details: TBD



Leading, Inspiring, and Succeeding
through Social Intelligence

These seminars and training modules address all aspects of the role social intelligence plays in helping graduates prepare for their careers and elevating executives to higher levels of achievement, including:

  • understanding the power of perception
  • creating a stronger executive presence
  • knowing how to get results utilizing business etiquette and protocol
  • and much more.

Global Protocol®provides the assistance you need to build better domestic and international business relationships, develop a greater understanding of communication styles, and learn how to handle tough situations with confidence and control.

Contact us today for details at 602-553-1046
email us at

Our mission at Global Protocol, Inc., is to provide both the foundation and the framework for success by building each participant’s confidence and self-esteem, thereby improving morale and productivity and encouraging teamwork and integrity.
The vision for Global Protocol, Inc., began in 1985 to help companies and individuals not only compete, but also inspire. By teaching behavior modification, personal presentation, and business protocol, Global Protocol® has established itself as the premier resource for personal performance enhancement and leadership development.


Building confidence and improving self-esteem
sets the foundation for success.


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Visit Our Websites
to learn about our seminars and training programs, read our blogs and media updates.
to learn about our book series and how to use them effectively.
to learn more about Gloria and how to turn challenges into opportunities.

Global Protocol, Inc.
2415 East Camelback Esplanade
Suite 700
Phoenix, Arizona 85016 USA
Tel: 602-553-1046
Toll free: 866-991-2660

Global Business Protocol,
a division of
Global Protocol, Inc.,
identifies our new website
and training direction.

The trademark
"Global Protocol"
is registered in the
United States
and Canada Patent
and Trademark Offices.