Communicating with Personal Power, Poise, and Presence


and Published Articles

The following is a partial list of interviews and published articles. (The articles in our corporate archives date back to 1985.) We have created links to those articles for which we have reprint permission.

“What’s Your CQ? 5 Tips for Improving Your Cultural Intelligence” Lori K. Baker | University of Phoenix, Alumni Association Magazine, “Phoenix Focus Magazine” Winter 2014 (pages 14-16).

“How to Plot a Job Change,” Dawn Klingensmith, On-line (Philadelphia Newspapers), August 10, 2010.

“Talkin’ Bout My Generation,” Dawn Klingensmith, The Roanoke Times, “CTW Features,” December 13, 2009.

“Don’t Wear Sexy Outfits to the holiday office party.” Chad Graham , The Arizona Republic, “Business Buzz,” December 10, 2009.

“Behavior Outside Work Could Cost You’re your Job,” Dawn Klingensmith, “Lahonton Valley News and Fallon Eagle Standard, January 24, 2009.

“Aint’ Misbehavin . . . Mind Your P’s and Q’s in Front of Bosses, Co-workers ,” Chad Graham, The Arizona Republic, “Business Buzz,” December 10, 2008.

“Go Ahead, Ask Me . . . Not all questions are created equal in job interviews.” Dawn Klingensmith, Nevada Appeal News, “CTW Features,” June 10, 2008.

“Make the Most of One-on-One Contacts,” Cheryl Dangel Cullen, Casual Living Magazine, “Voices of the Marketplace,” March 2008.

“Workplace Etiquette . . . Act Like a True Professional this Holiday Season,” Chrissy Herrell, Prerogative: The Magazine for Women, Holiday 2007.

“I can’t believe I said that! (Slipups #1 and #2),” Hilary Parker, Redbook Magazine, August 2007.

“Guide to Kids’ Etiquette . . . . Got a Veruca Salt?” The Today Show, July 4,2007. This clip was filmed during a children’s etiquette class conducted by the not-for-profit organization “Common Threads,” located at Kendall College in Chicago. The children’s etiquette segment was taught by Gloria Petersen to the children of Common Threads at Chicago’s Hotel Monaco. Visit: The Today Show on-line and the corresponding video clip.

“The Lot of the Consultant: Explaining What You Do,” Hillary Chura, New York Times, March 4, 2007.

“Don’t Trip Over Tipping,” Rowena Vergara, Rockford Register Star, December 9, 2006.

“Perfecting the Business Lunch,” Michelle Matlock, C-O-M-M-E-R-C-E Magazine (Naperville Chamber of Commerce, Summer 2006.

“Closing a Deal at the Power Lunch,” Michelle Matlock, Daily Naperville Magazine, Fall/Winter 2006.

“Expert Opinion: How do you handle a check that has been sitting on the table?” Darci Smith, Crain’s Chicago Business, September 18, 2006.

“Dining Decorum,” Dawn Klingensmith, Naperville Magazine, July/August 2006.

“A C.E.O. Needs a Certain Shine Best Learned at Finishing School,” by Hillary Chura, New York Times, August 27, 2006.

“How not to commit office faux pas,” Paige Wiser, Chicago Sun-Times, June 5, 2006.

“Talking @ the office: E-mail is preferred method of contact with coworkers,” Jeff Bollier, Oshkosh Gannet, April 23, 2006.

“Giving Thanks; Handwritten thank-you notes becoming a lost art form,” Melissa Garzanelli, The Times, Ottawa, IL, March 14, 2006.

“Dining for dollars,” Donna Vickroy, Daily Southtown/Chicago, February 13, 2006.

“iPods Invade Work,” Jeff Bollier, The Northwestern, December 4, 2005.

“Beyond the Handshake: Business etiquette has never gone out of style,” Dawn Klingensmith, RoundUPS, Fall, 2005.

“How to Close the Deal Over an Interview Meal . . . Behavior at the table affects job prospects,” Tammy Chase, Chicago Sun-Times, April 20, 2005. Visit online archives.

“Turning the Tables . . . As women claim more corporate power, the dynamics of the business lunch have changed,” Dawn Klingensmith, Chicago Tribune, “WomanNews Section,” April 6, 2005

“Simply Put . . . Step off colloquialisms, cliches for a good impression,” Mimi Ko Cruz, Los Angeles Times, April 5, 2005.

“Catching Up on Manners,” Delia O’Hara, Chicago Sun-Times, Wednesday, July 21, 2004

“Power Surge,” Private Clubs Magazine, April, 2003

“A Touch of Class,” Natasha Korechi, The Daily Herald, April 3, 2003

“At Issue: Reacting to boss in mourning,” Chicago Tribune, Quantry Section, January 9, 2004

“Etiquette and Ethics can get tangled,” Chris Jones, Times Union NY, March 23, 2003

“Eat, drink ─ get hired,” Jill Jedlowski, Herald News, February 16, 2003

“Minding Our Manners: Judith Martin and Others Reflect on The Rise and Fall of Civility in American,” Chris Jones, Chicago Tribune Magazine, February 9, 2003

“A Job-Interview Lunch Serves Up a Full Plate of Anxiety and Opportunity” Jeffrey Klineman, The Chronicle of Philanthropy’s Philanthropycareers, February 6, 2003

“Trade Show Etiquette: Your first impression is a lasting one,” Michelle Byrne Walsh, The Landscape Contractor Trade Magazine, January, 2003

“New Year, New Job? Your first impression on co-workers often sticks ─ so make it a good one,” Lisa Bertagnoli, Chicago Tribune, January 1, 2003

“The role of a winner: In the business world, proper etiquette sets the stage for success,” Dawn Klingensmith, Professional Roofing Trade Magazine, November 2002

“Need some gift advice? Marry good intentions with good judgment when buying workplace presents,” Judy Artunian, Chicago Tribune, October 30, 2002

“Warming up to unattractive office sweaters,” Vanessa Winans,The Toledo Blade, September 8, 2002

“MBA Students get etiquette tips: Making good impressions will be even more important for grads of party school, consultant says,” Steve Hinnefeld, The Herald Times, Bloomington, IN, August 23, 2002

“In Focus . . . Gloria Petersen,” Simi Chaddha Ranajee, Saharra Magazine, May/June 2002

“Woodstock seniors take steps to learn right way to land jobs,” Derrick Gingery, Northwest Herald, April 19, 2002

“Giving networking a good name,” Jacqueline Fitzgerald, The Chicago Tribune, 2002

“Mind Your Manners: Employers Can Afford to Be Choosy Now,” Melanie Payne, Sacramento Bee, February 11, 2002

“Mergers can fail or succeed over people issues,” Melanie Payne, Sacramento Bee, June 25, 2001

“A Sorry State of Affairs . . . Why is apologizing so difficult for individuals and nations?” Vanessa Winans, The Blade, Toledo, OH, April 22, 2001

“Business Manners ─ Etiquette is on the menu at dinners for graduating students,” Chuck Stanley, Chicago Tribune, March 4, 2001

“Human Resources: Exit interviews can yield useful company insights,” Melanie Payne, Sacramento Bee, December 4, 2000

“OH, BEHAVE! A Guide to Modern Office Etiquette,” Alev Aktar, New York Daily News, August 10, 2000

“The Etiquette Advantage: Contractors who practice these skills reap bigger awards,” The Landscape Contractor Trade Magazine, July 2000

Mind Your Manners . . . Protocol Pointers,” Matt Gomez, Venture Woman Magazine, June 2000, Charter Issue

“Please Hang Up . . . Cellular Sellout,” Melanie Payne, The Beacon Journal/Ohio, June 7, 2000

“Business Casual: Stylish, Not Sloppy ─ New workplace dress codes may enhance personal comfort but can detract from professionalism,” Vanessa Winans, The Blade, Toledo, OH, May 21, 2000

“Firms pay for work rudeness,” Melanie Payne, The Beacon Journal/Ohio, 2000

“Navigating the World of Workplace Taboos,” Experience Magazine, April 4, 2000

“When in Rome: Proper Etiquette and Protocol Go Far in the Business World,” Mimi Ko Cruz, Los Angeles Times, March 28, 2000

“In Search of an E-Dict @ the Office: E-Nough Already!” Washington Post, October, 1999

“Keep Careers from Caving at Corporate Soirées,” Long Island Business News, September 24-30, 1999

“Minding your Manners can Multiply Marketability,” The Daily Free Press, Boston University, March 18, 1999

“Interviews at Ann Online,” Ann Online, December, 1998

“Protocol on Those Trips Abroad,” CNN, October, 1997

“Culture Clash,” Controller Magazine, November, 1997

“Express Yourself … Learning to communicate is a critical job skill,” Jeffrey Steele, Chicago Tribune, July 6, 1997

“The New Intimacy,” Buzz Magazine, “The Talk of Los Angeles,” May, 1997

“Crusader to the Manner Born,” The Times of London, April, 1997

“Decoding Clothing,” Skokie Review, March, 1997

“Charming,” The Limbaugh Letter, December, 1996

“Etiquette Coach helps People Mind Their Manners, so others won’t…,” Daily Herald, October, 1996

“Avoid Tragedy of Manners at Work with Etiquette class,” The Washington Times, October, 1996

“Post Modern Manners: Etiquette for the ’90s,” Chicago Magazine, July, 1996

Corporate/Trade Association Newsletters

“In Celebration of July National Phone Courtesy Month,” D.C. Office of the Chief Financial Officer, June 30, 2004

“When Manners Mean Business,” Clarice Nassif Ransom, The Bottom Line . . . News From the Office of the Chief Financial Officer, Government of the District of Columbia, Vol. IV/ Issue 5, May/June 2002

“Etiquette Training … In an increasingly informal and fast-paced workplace, many people seem clueless about how their behavior can affect ─ and offend ─ others,” Harvard Management Update, February, 2001

“Alpha Kappa Psi helps students mix and mingle,” Vanessa Cantwell, Tenth Street Times, The Newspaper of the Undergraduate Business Program, January, 2000)

“One Culture’s Good Manners Can Be Another Culture’s Faux Pax,” Credit Today, July 2000

“Selling Without Offending,” Nafta Report, August 1998

Published Articles
by Gloria Petersen

“The Three Elements of Perception . . . Political Handlers know this ─ do you?” C&K Magazine, Global Business & Pleasure On-Line Magazine, 2008

“Cultural Protocol: Trade Shows,” C&K Magazine, Global Business & Pleasure On-Line Magazine, 2007

“Food and Its Many Customs and Restrictions,” C&K Magazine , Global Business & Pleasure On-Line Magazine, 2007

“Deciphering the Complexity of Global Names,” C&K Magazine , Global Business & Pleasure On-Line Magazine, 2007

“Body-Art Critic . . . Are visible tattoos and piercings a problem an office environment,” Men’s Health Magazine, September 2004

“Cross Oceanic Etiquette,” Vision Magazine, Global Business & Pleasure Magazine, Spring/Summer 2004

“Making the Most of Dining Out,” Chicago Restaurant Guide Magazine and Website, Spring 2004

“Prom Etiquette,”Chicago Restaurant Guide Magazine and Website, Spring 2004

“The demand for soft skills for today’s job market: It’s more than class ranking and GPA,” Young Lawyers Division Newsletter ─YLD News, Illinois State Bar Association, February, 2004

“One Size Does Not Fit All . . . advice on dress code dilemmas,” Young Lawyers Division Newsletter ─ YLD News, Illinois State Bar Association, Octobe,r 2003

“Gossip: The Good, the Bad, and the Ugly,” Young Lawyers Division Newsletter ─ YLD News, Illinois State Bar Association, August, 2003

“Unity and Integrity in the Workplace,” Young Lawyers Division Newsletter ─ YLD News, Illinois State Bar Association, June, 2003

“High-Tech Ethics and Etiquette,” Professional Speaking Magazine, July/August, 2003

“Crossing Cultural Barriers,” Vision Magazine . . . Global Business & Pleasure Magazine, Fall/Winter, 2003

“Handshake Greetings (and the what ifs),” Vision Magazine . . . Global Business & Pleasure Magazine, Summer, 2003

“Mastering the Dining Curve,” Vision Magazine . . . Offshore Business & Pleasure Magazine, Spring, 2003

“Selling Through Your Presentations: Look, Act and Speak Like a Pro,” FEDA News and Views Magazine, September/October, 2002

“The Flag: Showing Respect,” Vision Magazine . . . Global Business & Pleasure Magazine, Fall/Winter, 2002

“International Protocol ─ Interpreters: The Invisible People,” Vision Magazine . . . Global Business & Pleasure Magazine, Summer, 2002

“Extending and Receiving Business-Related Invitations,” Chicago Restaurant Guide Magazine and Website, Fall, 2001

“Business Lunch,”Chicago Restaurant Guide Magazine, Spring, 2001

“International Business Today,”Credit Today, July, 2000

“Tech Etiquette … How Can We Effectively Communicate in Today’s Modern Work Place?” The Diary of Alpha Kappa Psi, Summer, 2000

“Dining Customs,” Chicago Restaurant Guide Magazine, Spring, 2000

“Tech-Etiquette Dilemmas: So Many Messages, So Little Time,”Training Today , September/October, 1999

“Dining Styles,”Chicago Restaurant Guide Magazine, Spring, 1999

“Training Without Offending,”Training Today, May/June, 1998

Our archives of interviews and articles date back to 1985

Sign up to stay informed


Visit Our Websites
to learn about our book series and how to use them effectively.
to learn more about Gloria and how to turn challenges into opportunities.
to learn about SME training opportunities.

Global Protocol, Inc.
2415 East Camelback Esplanade
Suite 700
Phoenix, Arizona 85016 USA
Tel: 602-553-1046
Toll free: 866-991-2660

Global Business Protocol,
(Global Protocol, Inc.,)
identifies seminars and workshops.

The trademark
"Global Protocol"
is registered in the
United States
and Canada Patent
and Trademark Offices.