When traveling abroad, there are international meeting protocol do’s and taboos. According to Gloria Petersen, founder of Global Protocol Inc., one of the most common mistakes people who travel abroad for meetings make is the disregard for local body language, posture, facial expressions and gestures. Some are appropriate in one country but offensive in another.
Feet can be an issue, too. “Don’t cross your legs in Japan, or point your feet at someone in China, or show the bottom of your feet in the Arab world if you want to get a relationship going and business done,” Petersen says.
In most of Asia, the Middle East, Latin America, Italy and Africa, silence to process information is highly valued. That can prove challenging for business people from the U.S., Germany, Britain, Canada and Scandinavian countries who tend to talk more than listen and fill the silence gap … often giving away too much information.
Punctuality also is very important in some countries like Singapore and Switzerland, and so arriving late even by a few minutes can get things started off on the wrong foot,” says Doug Bruhnke, CEO and founder of Global Chamber, (GlobalChamber.org) a firm that helps companies grow more effectively across cities, between countries and globally. “Conduct a country-specific meeting briefing beforehand, and be careful not to over-generalize.”
Also, conduct a short role-play session. Let travelers know where a specific cultural difference lies and offer tips on how to adapt. “It’s important to show discipline and demonstrate respect for cultural differences,” Bruhnke says. “This may range from the initial greeting to include a handshake or bow plus business card exchange, all the way through conducting the meeting, leaving the room and following up in ways that are comfortable for each culture.” – MK (Maura Keller)
Read the entire article: “International Meetings”
From Culture and Customs to Contracts and Compliance
There’s a World of Concern to Consider
Global Do’s and Taboos: Excerpts by Gloria Petersen and Doug Bruhnke
Insurance & Financial Meetings Management:
The Executive Source for Planning Meetings and Incentives